How to connect with your colleagues and customers

Curious Mind : How to connect with your colleagues and customers

When listing the factors most essential to running a successful business, curiosity might not be the first thing that comes to mind, but it’s actually a powerful business tool. Why?
When you’re curious about other people’s thoughts, you collaborate with them more effectively. Curiosity fosters cooperation.

Grazer uses this strategy as the head of his production firm. He strives to lead by asking questions, and avoids giving direct orders whenever possible. He also encourages his employees to ask questions of him.

This gives people more opportunities to explain and reflect on their work. They’ll become more confident about their work’s positive potential and be more aware of any flaws.
Mutual curiosity often leads to meaningful dialogue, which can inspire innovation and help unearth solutions to any problem.

Additionally, curiosity doesn’t just help your relationships with your colleagues – it helps you connect with your customers too.

If you’re looking to buy a new TV, for instance, you won’t be pleased with a salesperson who aggressively pushes the TV they assume is best for you. You’ll be much more appreciative of a person who tries hard to find out what you want, then tailors their suggestions accordingly.

So a curious salesperson will make you feel more comfortable. They’ll be better able to find what you want and you’ll be much more likely to want to go back to their store.

Anytime you’re offering something to a customer, be sure to find out exactly what they need. If you’re curious about what they truly want, you’ll be better equipped to serve them, which also means you’ll be more likely to make a sale.